Your trusted support partner
Get a dedicated 24/7 customer service partner who speaks your customer language and provides in-depth metrics to fuel business growth in just 28-days.
Why is EverHelp your #1 support partner?
Omnichannel support
Product insights
30+ Languages
Quality assurance
24/7 support
AI Solutions
How clients awesomize with EverHelp
Headway
Headway is the world's most downloaded book summary app. It offers summarized nonfiction bestsellers in audio and text, as well as daily insights and gamified challenges.
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5.0 stars on Clutch
EverHelp improved user satisfaction and positive feedback on overall experience rising. The team was very punctual, and we also had an excellent match with Team Lead Valentyna.
Unlocking the EverHelp's advantages
We put our EverHelpers first
We provide actionable insights
Your customers, our priority
We take security seriously
All your support needs, covered
At EverHelp, we help you with tailored customer service outsourcing solutions that match your exact needs.
Support operations
Opt for a dedicated or 24/7 shared team covering all your support needs. Choose what works best for you at the moment and change it later.
Startup support
Grow with an A+ startup support with a product-centric approach. Our help with refund and chargeback practices ensures sustainable growth.
Technical support
Our top agents work for you, resolving even the toughest tickets 24/7. Expert training, product knowledge management, and QA are provided.
Back-office
Focus on core business activities and reduce in-house costs. Our experts manage all tedious administrative duties and cover various support functions.
Sales services
We manage your sales pipeline. With our experts, you can scale your sales efforts, nurture client relationships, and achieve your sales targets.
We've got you covered, no matter the industry
SaaS & Software
Focus on product innovation while we handle your customer care and provide insights to accelerate growth.
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E-Commerce & Marketplaces
Deliver exceptional shopping experience customers have come to expect, with all issues solved fast.
Hospitality
Surprise your guests and increase customer loyalty with the best-in-class customer care.
Gaming & Entertainment
Make exceptional customer care one of the reasons your customers are motivated to return.
Fintech
Make it easy for your customers to ask questions, manage transactions, and quickly get help with potential problems.
So, why EverHelp?
Because after choosing our service, customers hit their goals faster.
average quality control score
average ticket reopen rate
of tickets solved monthly
first response time
support agents from across the world
disputes resolution rate
Meet dedicated experts at every step of our partnership
Day 0
Day 28
Sales team
Meet our dedicated sales experts during your first call. Discuss your current challenges, tailored support needs and get customized success plan.
Integration team
You meet a dedicated integration manager who takes care of knowledge base, flexible integration into your current toolset system, and anything else needed for a quick start.
Acquisition team
Our expert recruiters handpick the finest talents to create a customer-centric team that consistently exceeds service quality expectations.
Support team
We assign a team of customer agents to handle all the required support functions.
Delivery team
Actively bridges the gap between clients and agents, ensuring complete satisfaction. Takes care of all the administrative processes and keeps support delivery flawless.
QC team
Assigned quality managers regularly run quality checks to evaluate agents' work, assign quality scores, and review performance metrics to improve.
Support that truly cares
From our blog
Multilingual Support and Why You Need It
How Outsourcing Customer Support Can Help Reduce Cancellation Rates
Why Data-Driven Customer Support Service is a Must-Have for Your Business
FAQ
Get answers to your most frequent questions
The main task of the operations support specialists is to make sure that the business processes are running smoothly by streamlining workflows, improving efficiency, and reducing delays within a company. This can include a range of services, for example, customer assistance (answering customer tickets), management (for example, of supply chains), IT support (maintaining IT infrastructure and implementing emerging technologies).
Operations support improves activities such as supply chain management, customer service, and resource allocation. It helps manage inventory, as expert agents use special tracking systems and forecasting to prevent shortages or overstocking. In customer service, having extra hands improves workflows and helps centralize all data, allowing teams to respond and resolve issues more quickly. Aside from that, it becomes easier to distribute resources and budgets so that no department is overburdened with work. This leads to improved productivity and gives businesses more space to develop their product further.
Сonsider their industry expertise, reputation, security standards, technology, and service range. Evaluate their communication style, CRM integration, contract flexibility, and scalability. You will also find that a strong BPO company provides solutions tailored to your needs. EverHelp, for example, defines objectives for the managed services from the first call, assessing whether you’ll benefit from customer support, tech support, back-office outsourcing, or sales services. We then implement strategies to boost sales, enhance customer experience, and streamline operations.
First, identify non-core business tasks that are repetitive, time-consuming, or require specialized expertise. Afterward, look at your usual workload to understand how big of an outsourcing team you may need. Then, find a business partner following the recommendations given above. Overall, we recommend you opt for a provider offering a range of features, from management and quality control to product insights and financial services. After all, you’d want to have a partner company that serves you in the long run.
Usually, outsourcing reduces costs as it takes away the need for in-house hiring, training, and infrastructure expenses. Also, many professional services operate in regions with lower labor costs, which allows businesses to find skilled professionals at a bargain price. At EverHelp, we also offer a selection of pricing plans to match the specific outsourcing needs and budgets for companies of different sizes. You can check out the details on our Pricing page.
Top outsourcing solutions vary by business, but common strategies include:
- Customer care outsourcing, including call centers, live chat, and email support.
- HR & payroll, covering recruitment, payroll, benefits, and compliance handling.
- Marketing services, including content creation, SEO, social media, and PPC.
- IT support, mainly cybersecurity, cloud management, software development, and tech support.
- Supply chain & logistics, including inventory, warehousing, order fulfillment, and distribution.
